Skip to main content


Ask your questions

The answer to your question is here!


  • How to book?

    The easiest way is here on our website, but you can also do it by phone or in person at our facilities.
  • Is it necessary to make the payment to confirm the reservation?

    Yes. The reservation is confirmed after payment of 50% of the total amount. We can't guarantee the availability of the motorhome without this payment. The remaining 50% of the reservation value must be paid on the day of pick-up of the motorhome.
  • What payment methods are allowed?

    We accept payments through PayPal, Credit card, Bank Transfer, or by ATM in our facilities.
  • Are there any hidden / indirect costs?

    No. All costs mentioned in the booking confirmation are final. There will be no surcharges or extra costs except the deposit / deductible that will be returned after delivery of the motorhome under the same conditions that received it. In case of accident or damage, the maximum amount charged will be equal to the deposit / deduction mentioned above.
    Please note that fuel costs and tolls are the responsibility of the traveler.

    The minimum booking period is 4 nights. There is no maximum period limit.

  • How is the daily rate calculated and what is included?

    The daily rate is the rate that the rental company charges and is calculated per day, depending on the month and the motorhome you choose.
    Includes: basic insurance, gas bottle, toilet chemical, electric cable, hose, basket with springs and clothes rope and support for bicycles. Ladders, First aid kit, extinguisher, Radio, maps and guides, USB charger. Refrigerator and Freezer, Stove, Dishwasher, detergent, cloth and mop for the dishes. Toilet, Shower, hot and cold water, central heating. Check-in / Check-out is also included (if this is carried out during normal opening hours: from 9:30 am to 11:30 am and from 2:30 pm to 5 pm, from Monday to Friday).

  • What do I need to bring when I check in at the motorhome?

    When you check in in the motorhome, you must have in your possession:
    Driver's license
    Passport/ I.D
  • Is there a 24-hour check-in and check-out service available?

    Yes. We offer a 24/7 check-in and check-out service to our guests.
    9h30 - 17h30: Free (Monday to Friday)
    Check-in outside of office hours:
    Weekends and holidays: 40€
    Between 17:30 and 21:00 / 7:00 and 9:00: 40€
    Between 22:00 and 7:00: 75€
    If you need to check-in/check-out between 12:30 pm and 1:30 pm, you may incur extra costs paid at our facilities due to the closing of lunch break.
  • Where are the check-in and check-out points? And at what time can I do the same?

    You will have to pick up and return the motorhome at our premises. For this we have available the service Pick-up 24h, as indicated above.
    You should pick up and return the motorhome between 9am and 5pm. However we can make an exception if the client needs it.
    Between October and February, the time changes between 9am and 4pm, due to the fact that at this point it gets dark earlier and the visibility is not the same, making the explanation of the operation of the motorhome and checking the damage of the motorhome ( if any) weak.
  • Can I leave my car in your premises?

    Yes. Parking of the customer's car during the rental period is included in the daily rate. We are not responsible for your vehicle.
  • What are the conditions of check-out of the motorhome?

    The motorhome should be delivered with the same level of fuel from which it was lifted and with the darty water tank and cassette empty.
  • What happens if I'm late for the check-in/check-out of the motorhome?

    If the Second Party returns the motorhome after the agreed time, an extra charge will be applied according to the price list. There is only a 30-minute tolerance from Monday to Friday from 10:00 to 16:30. On weekends, holidays, or outside of the mentioned hours, the tolerance is 15 minutes. The late fee can range from 35€ to a maximum of 150€.
  • What driving license do I need to drive a motorhome?

    To drive one of our motorhomes, it is required a category B driving license (the same as that is required for a car) and also the driver must have the driving license for more than 2 years and must be over 21 years of age.
  • How many people can drive the motorhome?

    Limited to 2 drivers at no additional cost. Driving license of category B valid and in your possession, as well as over 21 years of age.
  • In which countries is it permitted to travel?

    Our motorhomes are authorized to travel throughout the Iberian Peninsula (Spain and Portugal). With authorization, it is possible to travel to other countries.
  • What should I do if I have to cancel my reservation?

    In case of cancellation of your reservation with us, please send us an email of the same account that you used for the reservation, confirming your name and dates, or via telephone. In accordance with our Terms and Conditions, we will cancel and refund any payments.
  • What is the cancellation policy?

    If you need to cancel your reservation more than 30 days before the check in time, you will be reimbursed for the full amount.
    If the cancellation takes place between 30 and 15 days from the time of check in, the payment of 50% of confirmation of reservation will not be refunded (cancellation fee), however nothing else will be charged.
    If cancellation occurs less than 15 days from check in time, the full amount of the reservation will be charged to the associated credit card (non-show fee).


How can I choose the best model for my needs?

Visit the page with all our camper models to get a full view of each model, with pictures, plans and descriptions.
For more information please contact us, we are happy to assist you with our best advices.

What are the exterior dimensions of motorhomes?

Model: Surfer, Dream Catcher, Life on Wheels, Adventure, Fire, Free Spirit, Freedom
Width: 1.95m | Length: 6.00m | Height: 2.60m

Model: Wild Life, Águia
Width: 2.35m | Length: 6.60m | Height: 2.75m

Model: Happy camper, Indiana, Day Light, Rolling Palace
Width: 2.35m | Length: 7.20m | Height: 2.80m

Notes: Approximate measurements.

Do motorhomes have manual or automatic transmission?

All our motorhomes have manual transmission.

How many people can travel in a motorhome?

This varies from caravan to caravan, depending on which model you choose. You can know more by visiting our page with all models that we offer.

Can I see the motorhomes before confirming my reservation?

Yes of course! You are welcome to visit our office to see our motorhomes and meet our friendly staff.

Can motorhomes accommodate people with special needs?

Unfortunately our motor homes do not have wheelchair ramps, or other support equipment.

How does the motorhome work?

It works in a simple and intuitive way, making the stay as easy as possible. We will explain everything in detail about the motorhome on the day of the survey, so that there is no doubt.
In addition, you can always contact us in case of technical or other difficulties.

What is included in each rental?

Our motorhomes are all equipped with a full bathroom, shower with hot and cold water, refrigerator with freezer, gas stove, kitchen countertop, central heating, 120 liters for clean water tank and 110 liters for dirty water tank. As well as autonomous energy that makes the motorhome work anywhere it is.
In addition to this, all our motorhomes include a gas cylinder, toilet chemical, electrical cable, hose, basket with pegs, clothesline, dustpan and brush, bicycle rack, and first aid kit, fire extinguisher, and ladder. We also offer the following for extra rental: Toll reader; WI-FI; baby seat, hammock; surfboard; bicycle; outdoor table with benches; sleeping bag; towel set; bedding set; kitchen set; barbecue; awning.

Do motorhomes have air conditioning?

Yes. All motorhomes are equipped with air conditioning in the front seats.

Do campers have a separate heating system?

Yes, all our motorhomes have a chauffage system.

Does the motorhome have sockets inside?

Yes. The camper has some 12V sockets, USB inputs, and the traditional 220V sockets (European format). They are distributed by the motorhome so as to provide a pleasant living area. The 220V sockets will work whenever the motorhome is connected to the electric power.

What is the capacity of the fuel tank? How is the consumption pattern?

All our motor homes use diesel. The capacity of the fuel tank is plus or minus 92 liters depending on the size of the vehicle. The consumption pattern will depend on the driving style and the circuit of the trip, but, on average, the consumption is around 8L/100km.

What is the water storage capacity? How can I empty the dirty water tank?

The drinking water tank has a capacity of 120 liters. The dirty waters from the kitchen sink + shower run together to the dirty water tank. After using one of the tanks, it is recommended to drain the dirty water tank as it may release strong odors and cause water to overflow both in the sink and in the shower if it is not emptied properly. When emptying the dirty water tank, ensure that it is in an area indicated for this purpose.

Where can I stock the potable water tank?

You may find facilities to supply the potable water tank in camping areas, service areas or gas pumps, which are typical places where you can do this.

If I do not connect the truck to an electrical source at night, can I run out of power?

f you do not have any electrical devices or glacier connected to the power, the secondary battery should maintain the electric range for several days. LED lights and water pump are designed to be energy efficient. However, we recommend that the truck be recharged at least 3 times a week if you are always standing at the same place. If you drive frequently, the secondary battery will be charged frequently and therefore you will not need to charge with an external source for so long.

Does the motorhome have insurance?

Yes. We offer 2 types of insurance.
Basic Insurance.
This is free of charge and includes travel assistance and protection for vehicle occupants. The deposit / deductible amount is 1614 €.
Super insurance.
This costs 22 € per night, travel assistance, protection for vehicle occupants, glass breakage and tires. The deposit / deductible amount is 882 €.

Independent Insurance (optional): This has a cost of 18€ per night for glass and tire breakage protection. The deposit/deductible amount is 1,614€.

What is the deposit / deductible and how does it get paid?

The security deposit required for the reservation corresponds to the amount of liability for damages in the motorhome. The amount of this deposit will depend on the insurance option you choose during your booking (€ 1614, € 882 or € 584). This amount will be withheld during the period of your trip and may be deducted up to 30 days after check-out in case of damages, fines or tolls payable.

Does the insurance cover my belongings?

Caravans2Rent is not authorized to provide insurance covering the belongings of its customers. However, we recommend contacting your personal insurance company to see if your insurance covers travel or if there is another type of travel insurance option available.

Are pets allowed?

Yes. You can also take your little friend on vacation. The client is responsible for any damage that the animal may cause the motorhome.
Caravans International