Rental

• How to book?

  The easiest way is here on our website, but you can also do it by phone or in person at our facilities.

• Is it necessary to make the payment to confirm the reservation?

  Yes. The reservation is confirmed after payment of 50% of the total amount. We can't guarantee the availability of the motorhome without this payment. The remaining 50% of the reservation value must be paid on the day of pick-up of the motorhome.

• What payment methods are allowed?

  We accept payments through PayPal, Credit card, Bank Transfer, or by ATM in our facilities.

• Are there any hidden / indirect costs?

  No. All costs mentioned in the booking confirmation are final. There will be no surcharges or extra costs except the deposit / deductible that will be returned after delivery of the motorhome under the same conditions that received it. In case of accident or damage, the maximum amount charged will be equal to the deposit / deduction mentioned above.
  Please note that fuel costs and tolls are the responsibility of the traveler.

• IS THERE ANY MINIMUM BOOKING PERIOD?

  The minimum booking period is 4 nights. There is no maximum period limit.

• How is the daily rate calculated and what is included?

  The daily rate is the rate that the rental company charges and is calculated per day, depending on the month and the motorhome you choose.
  Includes: basic insurance, gas bottle, toilet chemical, electric cable, hose, basket with springs and clothes rope and support for bicycles. Ladders, First aid kit, extinguisher, Radio, maps and guides, USB charger. Refrigerator and Freezer, Stove, Dishwasher, detergent, cloth and mop for the dishes. Toilet, Shower, hot and cold water, central heating. Check-in / Check-out is also included (if this is carried out during normal opening hours: from 9:30 am to 11:30 am and from 2:30 pm to 5 pm, from Monday to Friday).

• What do I need to bring when I check in at the motorhome?

  When you check in in the motorhome, you must have in your possession:
  Driver's license
  Passport/ I.D

• Is there a 24-hour check-in and check-out service available?

  Yes. We offer a 24/7 check-in and check-out service to our guests.
  9h30 - 17h30: Free (Monday to Friday)
  Check-in outside of office hours:
  Weekends and holidays: 40€
  Between 17:30 and 21:00 / 7:00 and 9:00: 40€
  Between 22:00 and 7:00: 75€
  If you need to check-in/check-out between 12:30 pm and 1:30 pm, you may incur extra costs paid at our facilities due to the closing of lunch break.

• Where are the check-in and check-out points? And at what time can I do the same?

  You will have to pick up and return the motorhome at our premises. For this we have available the service Pick-up 24h, as indicated above.
  You should pick up and return the motorhome between 9am and 5pm. However we can make an exception if the client needs it.
  Between October and February, the time changes between 9am and 4pm, due to the fact that at this point it gets dark earlier and the visibility is not the same, making the explanation of the operation of the motorhome and checking the damage of the motorhome ( if any) weak.

• Can I leave my car in your premises?

  Yes. Parking of the customer's car during the rental period is included in the daily rate. We are not responsible for your vehicle.

• What are the conditions of check-out of the motorhome?

  The motorhome should be delivered with the same level of fuel from which it was lifted and with the darty water tank and cassette empty.

• What happens if I'm late for the check-in/check-out of the motorhome?

  If the Second Party returns the motorhome after the agreed time, an extra charge will be applied according to the price list. There is only a 30-minute tolerance from Monday to Friday from 10:00 to 16:30. On weekends, holidays, or outside of the mentioned hours, the tolerance is 15 minutes. The late fee can range from 35€ to a maximum of 150€.

• What driving license do I need to drive a motorhome?

  To drive one of our motorhomes, it is required a category B driving license (the same as that is required for a car) and also the driver must have the driving license for more than 2 years and must be over 21 years of age.

• How many people can drive the motorhome?

  Limited to 2 drivers at no additional cost. Driving license of category B valid and in your possession, as well as over 21 years of age.

• In which countries is it permitted to travel?

  Our motorhomes are authorized to travel throughout the Iberian Peninsula (Spain and Portugal). With authorization, it is possible to travel to other countries.

• What should I do if I have to cancel my reservation?

  In case of cancellation of your reservation with us, please send us an email of the same account that you used for the reservation, confirming your name and dates, or via telephone. In accordance with our Terms and Conditions, we will cancel and refund any payments.

• What is the cancellation policy?

  If the renter decides to cancel their reservation, the following contractual cancellation conditions will apply, according to the cancellation notice received by the landlord:
  - Cancellation between 1 and 15 (consecutive) days before the agreed start of the rental period: the total rental price, including extras, must be paid in full to Caravans2Rent. Due to declared cancellation, there will be no right to a cancellation voucher or refund of payments made.
  - Cancellation between 16 and 30 days (in a row) before the start of the agreed rental: 50% of the total rental price, including extras, will be retained as a voucher that can be used to conclude a future rental contract within six months. There will be no refund of the remaining 50% of the total rental price.
  - Cancellation between 30 and 59 days (in a row) before the start of the rental period: 50% of the amount paid will be refunded. There will be no refund of the remaining 50% of the total rental price.
  Cancellation is free of charge if the renter cancels up to 60 days before the start of the rental period. In this case, the renter will be reimbursed in full for any payments made.
  If a change in the reservation results in a higher total rental price than originally agreed, the renter must pay the difference, failing which the contract will not be considered concluded. However, if the new rental price is lower, the renter will receive a cancellation voucher for the difference from the initially agreed rental price, which can be used to conclude a future rental contract within six months.
  However, if the renter has already paid part or all of the rental price with a cancellation voucher or offer, the renter will not receive another cancellation voucher or refund.
  If the rental contract is terminated prematurely because the rental vehicle has been returned, there will be no right to any refund, either partial or total, of the rental price, cancellation voucher or (partial) rebooking for a different rental period.
  The following conditions apply to cancellation vouchers:
  1. Validity: Cancellation vouchers are valid for a period of 6 months from the date of issue.
  2. Limitation: After canceling a reservation paid for with a cancellation voucher, another voucher will not be issued to replace it.
  3. Booking Conditions: The prices and general conditions in force at the time of booking will apply and not the original prices of the rental that was canceled.
  4. Restrictions on Use: The resale, transfer and/or assignment of cancellation vouchers is not authorized. It is mandatory that the renter presents the voucher during the booking process and proves ownership, otherwise it cannot be used.