Privacy Policy

09-06-2018

1.1. COLLECTION AND PROCESSING OF USER DATA


Within the framework of the provision of the website hosted at www.caravans2rent.com ("Site"), the conclusion of any contract (including rental of caravans. Bike rental and other personal and household goods. Wholesale and retail trade of cars, caravans and caravan), the provision of information, content, including newsletter, login areas, any phone numbers or by email (together, the "services") to its users ("user") and the other entities linked with him, Caravans2rent, E.N. 125-based at 8100-333, Loulé, registered with the commercial registry of under the single registration number and collective person 509282970 (hereinafter referred to as "Caravans2rent") can order the user to provide personal data, that is, information provided by the user to allow the Caravans2rent to identify and/or contact you ("personal data").
As a rule, personal data are requested when the user registers on the Site, request a contact and/or newsletter, Subscribe to a particular service, provides or requests information, acquires a product or establishes a contractual relationship with the Caravans2rent.
The personal data collected and processed consist essentially in information concerning the name, gender, date of birth, telephone, mobile phone, e-mail, address, tax identification number, credit card information (collected only for the purposes of billing), although there might be collected personal information which may be necessary or convenient for the provision or collection of Services from Caravans2rent.
After collecting the personal data, the Caravans2rent provides the user with detailed information about the nature of the data collected and about the purpose and the treatment that will be carried out in relation to personal data and the information mentioned in clause 8.
The Caravans2rent also collects and handles information on the features of your device hardware and the browser/software features as well as information about the pages visited by the user within the Site. This information may include your browser type, domain name, access times and the links through which the user accessed the Site ("Usability"). We use this information only to improve the quality of your visit to our Site.
Usability information and personal data are referred to in this privacy policy by "user data".
For the purposes of this privacy policy, by contractual relationship, Caravans2rent means any contract established between the Caravans2rent and the entities linked with him, regardless of their subject.

1.2. DATA COLLECTION CHANNELS

The Caravans2rent can collect data directly (i.e., directly from the user) or indirectly (i.e., through partners or third parties). The collection can be made through the following channels:
Direct collection: in person, by phone, by e-mail and via the website;
Indirect collection: through partners.
2. GENERAL PRINCIPLES APPLICABLE TO THE PROCESSING OF USER DATA
In terms of general principles relating to the processing of personal data, the Caravans2rent undertakes to ensure that the user data for other treaties are:
• Object of treatment according to the law, fair and transparent in relation to the user;
• Collected for certain purposes, legitimate, objective and not further processed in a way contrary to those purposes;
• Suitable, justified and limited to what is necessary in relation to the purposes for which they are processed;
• Accurate and updated whenever necessary, and provided all necessary measures to ensure that the data is inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
• Kept in a way that allows the identification of the user for no longer than is necessary for the purposes for which the data are processed;
• Treated in a way that ensures your security, including protection from your unauthorized or illegal treatment and against loss, destruction or damage your unforeseen, being adopted appropriate technical or organizational measures.

Data treatments carried out by Caravans2rent and legal are allowed if there is at least one of the following situations:

• The user has given without any doubt your consent to the processing of user data for one or more specific purposes;
• The processing is necessary for the fulfilment of a contract to which the user is a part, or pre-contractual procedures at the request of the user;
• The processing is necessary for compliance with a legal obligation to which the Caravans2rent is subject;
• The processing is necessary for the protection of fundamental interests of the user or another individual person;
• The processing is necessary for the purpose of legal interests pursued by the Caravans2rent or by third parties (except if the interests prevail or fundamental rights and freedoms of the user requiring the protection of personal data).

The Caravans2rent undertakes to ensure that the processing of user data is only done in the above listed conditions and with respect for the principles mentioned above.
When the processing of user data is carried out by Caravans2rent on the basis of the user agreement, this one has the right to withdraw your consent at any time. The withdrawal of consent, however, does not compromise the legality of treatment effected by Caravans2rent based on the previously given consent by the user.
The period of time during which data is stored and maintained varies according to the purpose for which the information is handled. Effectively, there are legal requirements that force to save the data for a minimum period of time. As well, and whenever there is a legal obligation, the data will be stored and kept only for the minimum period necessary for the purposes that motivated your collection or your subsequent treatment, in which your term they are eliminated.

3. USE AND PURPOSES OF THE PROCESSING OF USER DATA

In general terms, the Caravans2rent uses the user data with the following purposes:

• Provision of web services and associated services (graphic design, hosting, domain registration, etc.);
• Management of contacts with the user;
• Billing and collection to the user;
• User registration on the Site;
• Inform the user, that you have requested, to new products and services available on the Site, offers and special campaigns, updated information on the activity of Caravans2rent and, more generally, for the purposes of marketing, Caravans2rent through any medium, including electronic media;
• Allow access to restricted areas of the Site, in accordance with previously established terms;
• Ensure that the website will meet the user's needs, through the development and publication of content as adapted as possible to requests and to the type of user, improving search capabilities and functionality of the Site and the associated information retrieval or statistics regarding the type of User profile (profiling);
• Provision of services, and other services, such as newsletters, surveys, or other information or products ordered or purchased by the user;
• The Caravans2rent can combine usability Information with anonymous demographic information for research purposes, and can use the result of this combination to provide more relevant content on the Site. In certain restricted areas of the Site, the Caravans2rent can combine personal data with usability Information to provide the user a more personalized content.

The user data collected by Caravans2rent are not shared with third parties without consent, with the exception of the situations referred to in the following paragraph. However, in the case of the user contract with the Caravans2rent services that are provided by other entities responsible for the processing of personal data, User data can be queried or accessed by these entities, to the extent that This is necessary for the provision of such services.
In legal terms, the Caravans2rent can transmit or communicate User data to other entities in the case of this transmission or communication is required for performance of the contract established between the user and the Caravans2rent, or pre-contractual representations at the request of the user, in case it is necessary for compliance with a legal obligation to which the Caravans2rent is subject or be necessary for the attainment of the legitimate interests of the Caravans2rent or of third parties. A User data transmission to third parties, shall be further considered reasonable efforts so that the transmissário use the user data transmitted properly with this privacy policy.

4. ORGANISATIONAL AND TECHNICAL MEASURES IMPLEMENTED SECURITY

To ensure the security of user data and the maximum confidentiality, the Caravans2rent handles the information you provided so absolutely confidential, in accordance with its internal policies and procedures of security and confidentiality, the What are periodically updated according to the needs, as well as with the terms and conditions legally provided for.
Depending on the nature, the scope, the context and purposes of the processing of the data, as well as the risks arising from the treatment to the rights and freedoms of the user, the Caravans2rent undertakes to apply, both at the time of definition of treatment at the time of the treatment itself, technical and organizational measures necessary and appropriate for the protection of user data and the fulfilment of the legal charges.
Committed to ensure that, by default, are treated the data necessary for each specific purpose of treatment and that these data are not available without human intervention to an undetermined number of people.
The communication between the device and the Caravans2rent Site is done through secure channels and communications that use the HTTPS protocol and SSL security standard. Still, in terms of General measures, the Caravans2rent adopts the following.
Awareness and training of the personnel involved in data processing operations.
Mechanisms to ensure the confidentiality, availability and resilience of information systems permanent.
Mechanisms to ensure the restoration of information systems and access to personal data quickly in case of a physical or technical incident.

5. TRANSFER OF DATA OUTSIDE THE EUROPEAN UNION

The personal information collected and used by Caravans2rent are not made available to third parties established outside the European Union. If, in the future, this transfer happen for the reasons mentioned above, the Caravans2rent undertakes to ensure that the transfer is in compliance with the applicable legal provisions, in particular as regards the determination of the appropriateness of such a country as regards data protection and the requirements relating to such transfers.

6. USE OF COOKIES

When you visit our Site, your consent is required for creating and recording in your computer from a text file (Cookie). This file will allow you greater ease and speed of access to the Site, as well as your customization according to your preferences. Most browsers accept these files (Cookies), but you can delete them or define your lock automatically. In the menu "Help/Help" from your browser you will find how to make these settings. However, if you do not allow the use of cookies, there may be some features of the Site that you will not be able to use.

7. RIGHT TO INFORMATION

7.1. Information provided to the user by Caravans2rent (when the data are collected directly by the user):

• The identity and Caravans2rent contacts, the controller and, if applicable, your representative;
• The contacts of the person in charge of Data Protection;
• The purposes of the processing operation for which the personal data are intended, as well as, if applicable, the legal reasons for the treatment;
• If the treatment of the data is based on legitimate interests of Caravans2rent or a third party, an indication of such interest;
• If applicable, the recipients or categories of recipients of the personal data;
• If applicable, indication that personal data will be transferred to a third country or an international organisation, and the existence or not of an adequacy decision adopted by the Commission or the reference to guarantees of proper transfer or proper;
• Period of retention of personal data;
• The right to request the Caravans2rent permission to personal data, as well as your correction, elimination or limitation, the right to object to the processing and the right to accessibility of data;
• If the treatment of the data is based on the consent of the user, the right to remove at any time, without compromising the legality of treatment carried out on the basis of the previously given consent;
• The right to complain to the CNPD or another supervisory authority;
• Indication of whether the communication of personal data constitutes a legal or contractual obligation, or a necessary requirement to enter into a contract, as well as whether the holder is obliged to provide the personal data and the possible consequences of not providing these data;
• If applicable, the existence of automatic decisions, including the definition of profiles, and information on the basic concept, as well as the importance and the anticipated consequences such treatment for the data subject.
• In the case of the user data are not collected directly by the Caravans2rent with the user, in addition to the information referred to above, the user is also informed of the categories of personal data treatment object, as well as about the source of the data and, where appropriate, if they are publicly available sources.
• If the Caravans2rent wish to proceed with the further processing of user data for a purpose other than that for which the data were collected before that Caravans2rent treatment will provide the user with information about this order and any other information of interest, in accordance with the procedure referred to above.

7.2. Procedures and measures implemented with a view to the fulfilment of the right to information.

The information referred to in 7.1. is provided in writing (including by electronic means) by the Caravans2rent the user prior to the processing of personal data in question. In accordance with applicable law, the Caravans2rent has no obligation to provide the user with the information referred to in 7.1 when and to the extent that the user is aware of the same.
Information provided by Caravans2rent at no cost.

8. RIGHT OF ACCESS TO PERSONAL DATA

The Caravans2rent ensures the means that allow the query, by the user, to your personal data.
The user has the right to obtain the Caravans2rent the confirmation that personal data concerning him are object of treatment and, where appropriate, the right to access your personal information and the following information:

• The purposes of the processing of the data;
• The categories of the personal data in question;
• The recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular the recipients established in third countries or belonging to international organisations;
• The period of retention of personal data;
• Right to request the Caravans2rent correction, elimination or limitation of the processing of personal data, or the right to prevent such processing;
• Right to complain to the CNPD or another supervisory authority;
• If the data have not been collected by the user, the information available on the origin of the data;
• The existence of automated decisions, including the definition of profiles, and information concerning the underlying logic, as well as the importance and the anticipated consequences such treatment for the data subject;
• The right to be informed about the appropriate guarantees associated with the transfer of data to third countries or international organisations.

Upon request, the Caravans2rent will provide the user, free of charge, a copy of the user data that are undergoing treatment. The supply of other copies requested by the user may involve administrative costs.

9. RIGHT OF RECTIFICATION OF PERSONAL DATA

The user has the right to request, at any time, the rectification of your personal data, as well as the right to have your personal data incomplete followed, including by means of an additional statement.
In case of rectification of the data, the Caravans2rent communicates to each recipient to whom the data have been transmitted to its rectification, unless such communication is held to be impossible or involves a disproportionate effort for the Caravans2rent.

10. RIGHT TO ERASURE OF PERSONAL DATA ("RIGHT TO BE FORGOTTEN")

The user has the right to obtain, by the Caravans2rent, the removal of your data when you apply one of the following reasons:

• User data are no longer needed for the purpose which motivated him to your collection or treatment;
• The user withdraw consent in that is based on the processing of the data and there is no other legal basis for such treatment;
• The user object to the treatment under the right to opposition and there are no legitimate interest justifying the prevailing treatment;
• If the user's Data are treated illegally;
• If the user data have to be deleted for compliance with a legal obligation to which the Caravans2rent is subject;
• In legal terms apply, the Caravans2rent has no obligation to delete User data to the extent that treatment is necessary for the fulfilment of a legal obligation to which the Caravans2rent is subject or for the purposes of the Declaration, exercise or defense of a right of Caravans2rent in a lawsuit.

In case of removal of data, the Caravans2rent communicates to each recipient/entity to whom the data have been transmitted to the respective deletion, except where such communication proves impossible or involves a disproportionate effort for the Caravans2rent.
When the Caravans2rent has become public the user data and is obliged to delete them under the laws of this elimination, the Caravans2rent undertakes to ensure the measures that are reasonable, including technical aspects, taking into account the available technology and the cost of your application, to inform those responsible for the effective treatment of personal data that the user requested deletion of them links to these personal data, as well as the copies or reproductions thereof.

11. RIGHT TO LIMIT THE PROCESSING OF PERSONAL DATA

The user has the right to obtain, by the Caravans2rent, the limitation of the treatment of user data, if you apply one of the following situations (the limitation is to insert a mark in personal data kept with the objective to limit your treatment in the future):

• If disputes the accuracy of the personal data, for a period enabling the Caravans2rent check your accuracy;
• If the processing is unlawful and the user opposes the Elimination of data, requesting, on the other hand, the limitation of your use;
• If the Caravans2rent no longer need the user data for the purposes of treatment, but these data are required by the user for the purposes of Declaration, exercise or defense of legal claims;
• If the user has opposed the treatment until it becomes apparent that the legitimate grounds of Caravans2rent prevail over those of the user.

When the user data are object of limitation, can only, with the exception of conservation, be treated with the consent of the user or for effect, exercise or defense of legal claims, another rights individual or collective, or for reasons of public interest legally provided for.
The user who has obtained the limitation of the treatment of your data in the cases referred to above will be informed by Caravans2rent before being aborted the limitation.
In case of limitation of the data controller, the Caravans2rent shall inform each recipient to whom the data have been transmitted to its limitation, unless this proves impossible or involves a disproportionate effort for the Caravans2rent.

12. RIGHT TO PERSONAL DATA PORTABILITY

The user has the right to receive personal data relating to him and has provided to the Caravans2rent, in a structured format, in general use and automatic reading, and the right to transmit such data to another data controller, if:

• The treatment is based on consent or contract of which you are part;
• The treatment is performed by automated means.

The right does not include data portability inferred or derived data, i.e. personal data that are generated by the Caravans2rent as a consequence or result of the analysis of the data object.
The user has the right that your personal data be transmitted directly between the controllers, where technically possible.

13. RIGHT TO OBJECT TO THE PROCESSING

The user has the right to object at any time, for reasons related to your particular situation, to the processing of personal data concerning him that based on the exercise of legitimate interests pursued by the Caravans2rent or when the processing is carried out for purposes other than those for which the personal data was collected, including profiling, or when personal data are processed for statistical purposes.
The Caravans2rent will terminate the processing of user data, unless present urgent and legitimate reasons for this treatment that prevail about the interests, rights and freedoms of the user, or for the purposes of Declaration, exercise or defense of a Caravans2rent law in legal proceedings.
When the user data are processed for the purpose of direct marketing (marketing), the user has the right to object at any time to the processing of data concerning him/her for the purposes of that trade, which covers the profiling to the extent that it is related to direct marketing. If you oppose the processing of your data for direct marketing purposes, the Caravans2rent the data controller for this purpose.
The user has the right not to be subject to any decision taken solely on the basis of automated processing, including profiling, which produces legal effects concerning him or that affects significantly similar, except If the decision:

• Is necessary for the conclusion or performance of a contract between the user and the Caravans2rent;
• Is authorized by the legislation that Caravans2rent is subject; or
• Is based on the explicit consent of the user.

14. PROCEDURES FOR THE EXERCISE OF THE RIGHTS BY THE USER

The right of access, the right of rectification, the right of disposal, the right to limited the right of portability and the right of opposition may be exercised by the user upon contact with the person in charge of Data Protection of the Caravans2rent, through the email info@caravans2rent.com and/or through the page available on the Site.
The Caravans2rent will reply in writing (including by electronic means) to the User's request within one month of receiving the application, except in cases of special complexity, this period may be extended up to two months.
If the requests made by the user are manifestly unjustified or excessive, in particular due to your repetitive, Caravans2rent reserves the right to charge administrative costs or refuse to comply with the request.

15. PERSONAL DATA BREACHES

In the event of a data breach and to the extent that such breach is likely to imply a high risk to the rights and freedoms of the user, the Caravans2rent undertakes to communicate the violation of personal data the user concerned within 72 hours from the knowledge of the incident.
In legal terms, the communication to the user is not required in the following cases:

• If the Caravans2rent has applied appropriate protection measures, both organizational techniques, and these measures have been applied to the personal data affected by the breach of personal data, especially measures that make the personal data unintelligible to anyone not authorized to access this data, such as encryption;
• If the Caravans2rent has taken subsequent steps to ensure that the high risk to the rights and freedoms of the user is no longer susceptible to achieve; or
• If the communication to the User involves a disproportionate effort for the Caravans2rent. In this case, the Caravans2rent will make a public communication or take a similar measure through which the user will be informed.

16. CHANGES TO PRIVACY POLICY

The Caravans2rent reserves the right to change this privacy policy at any time. In case of modification of the privacy policy, the date of last change, available at the top of this page, is also updated. If the change is substantial, is placed a warning on the website.

17. LAW AND APPLICABLE JURISDICTION

The privacy policy, as well as the collection, processing or transmission of user data, are governed by the provisions of Regulation (EU) 2016/679, of the European Parliament and of the Council of 27 April 2016 and by the laws and regulations applicable in Portugal.
Any disputes arising from the validity, interpretation or implementation of this privacy policy, or in connection with the collection, processing or transmission of user data, shall be submitted exclusively to the jurisdiction of the courts the judicial district of Loulé, without prejudice to the mandatory legal rules applicable.

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