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How to book?The easiest way is here on our website, but you can also do it by phone or in person at our facilities.
Is it necessary to make the payment to confirm the reservation?Yes. The reservation is confirmed after payment of 50% of the total amount. We can't guarantee the availability of the motorhome without this payment. The remaining 50% of the reservation value must be paid on the day of pick-up of the motorhome.
What payment methods are allowed?We accept payments through PayPal, Credit card, Bank Transfer, or by ATM in our facilities.
Are there any hidden / indirect costs?No. All costs mentioned in the booking confirmation are final. There will be no surcharges or extra costs except the deposit / deductible that will be returned after delivery of the motorhome under the same conditions that received it. In case of accident or damage, the maximum amount charged will be equal to the deposit / deduction mentioned above.
Please note that fuel costs and tolls are the responsibility of the traveler.
IS THERE ANY MINIMUM BOOKING PERIOD?
The minimum booking period is 4 nights. There is no maximum period limit.
How is the daily rate calculated and what is included?
The daily rate is the rate that the rental company charges and is calculated per day, depending on the month and the motorhome you choose.
Includes: basic insurance, gas bottle, baby chair, toilet chemical, electric cable, hose, basket with springs and clothes rope and support for bicycles. Ladders, First aid kit, extinguisher, Radio, maps and guides, USB charger. Refrigerator and Freezer, Stove, Dishwasher, detergent, cloth and mop for the dishes. Toilet, Shower, hot and cold water, central heating. Check-in / Check-out is also included (if this is carried out during normal opening hours: from 9:30 am to 11:30 am and from 2:30 pm to 5 pm, from Monday to Friday).
What do I need to bring when I check in at the motorhome?When you check in in the motorhome, you must have in your possession:
Is there a 24-hour check-in and check-out service available?Yes. We offer a 24/7 check-in and check-out service to our guests.
9h30 - 17h30: Free (Monday to Friday)
7h - 9h30: 35€
17h30 - 22h: 35€
22h - 7h: 65€
9h30 - 17h30: 35€ (Weekend and holiday)
If you need to check-in/check-out between 12:30 pm and 1:30 pm, you may incur extra costs paid at our facilities due to the closing of lunch break.
Where are the check-in and check-out points? And at what time can I do the same?You will have to pick up and return the motorhome at our premises. For this we have available the service Pick-up 24h, as indicated above.
You should pick up and return the motorhomeÂ between 9am and 6pm. However we can make an exception if the client needs it.
Between October and February, the time changes between 9am and 5pm, due to the fact that at this point it gets dark earlier and the visibility is not the same, making the explanation of the operation of the motorhome and checking the damage of the motorhome ( if any) weak.
Can I leave my car in your premises?Yes. Parking of the customer's car during the rental period is included in the daily rate. We are not responsible for your vehicle.
What are the conditions of check-out of the motorhome?The motorhome should be delivered with the same level of fuel from which it was lifted and with the darty water tank and cassette empty.
What happens if I'm late for the check-in/check-out of the motorhome?In case the check-in / check-out can not be done on the scheduled day due to delays, please contact us as soon as possible, as soon as you are aware of the situation, so that we can solve the unexpected.
What driving license do I need to drive a motorhome?To drive one of our motorhomes, it is required a category B driving license (the same as that is required for a car) and also the driver must have the driving license for more than 2 years and must be over 21 years of age.
How many people can drive the motorhome?Limited to 2 drivers at no additional cost. Driving license of category B valid and in your possession, as well as over 21 years of age.
In which countries is it permitted to travel?
You are allowed to travel in the following European countries: Austria, Belgium, Bulgaria, Czech Republic, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Iceland, Latvia, Lithuania, , Luxembourg, Malta, Norway, Poland, Portugal, Romania, Sweden and the United Kingdom of Great Britain, Northern Ireland and Spain.
Outside of these countries you will have to consult us first to analyze and verify the possibility.
What should I do if I have to cancel my reservation?In case of cancellation of your reservation with us, please send us an email of the same account that you used for the reservation, confirming your name and dates, or via telephone. In accordance with our Terms and Conditions, we will cancel and refund any payments.
What is the cancellation policy?If you need to cancel your reservation more than 30 days before the check in time, you will be reimbursed for the full amount.
If the cancellation takes place between 30 and 15 days from the time of check in, the payment of 50% of confirmation of reservation will not be refunded (cancellation fee), however nothing else will be charged.
If cancellation occurs less than 15 days from check in time, the full amount of the reservation will be charged to the associated credit card (non-show fee).
How can I choose the best model for my needs?
For more information please contact us, we are happy to assist you with our best advices.
What are the exterior dimensions of motorhomes?
Width: 2,05m | Length: 4,97m | Height: 2,55m
Model: The Rollin Palace
Width: 2,05m | Length: 5,42m | Height: 2,55m
Model: King of the Road
Width: 1,90m | Length: 4,90m | Height: 1,99m
Model: Space Star
Width: 2,05m | Length: 5,99m | Height: 2,55m
Do motorhomes have manual or automatic transmission?
How many people can travel in a motorhome?
Can I see the motorhomes before confirming my reservation?
Can motorhomes accommodate people with special needs?
How does the motorhome work?
In addition, you can always contact us in case of technical or other difficulties.
What is included in each rental?
Do motorhomes have air conditioning?
Do campers have a separate heating system?
Does the motorhome have sockets inside?
What is the capacity of the fuel tank? How is the consumption pattern?
What is the water storage capacity? How can I empty the dirty water tank?
Where can I stock the potable water tank?
If I do not connect the truck to an electrical source at night, can I run out of power?
Does the motorhome have insurance?
This is free of charge and includes travel assistance and protection for vehicle occupants. The deposit / deductible amount is 1614 €.
This costs 18 € per day, travel assistance, protection for vehicle occupants, glass breakage and tires. The deposit / deductible amount is 882 €.
Super + insurance.
This has a cost of € 26 per day, travel assistance, protection for vehicle occupants, broken windows and tires. The deposit / deductible amount is 584 €.